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Parent Communication & Support Procedures
Your Voice Matters to Us
At Konocti Unified School District, we believe that open communication between families and schools is essential for student success. We are committed to addressing your questions and concerns in a timely, respectful, and effective manner. Our goal is to resolve issues at the most appropriate level while maintaining positive relationships that support your child's educational experience.
We encourage you to use the following step-by-step process to ensure your concerns receive proper attention and resolution. Most issues can be resolved quickly through direct communication with school staff, and we're here to help guide you to the right person.
How can I get the support I need?
We are dedicated to serving you and your student's educational needs. If you would like to file a Title IX complaint or a Uniform Complaint Procedure, please visit the relevant webpage for further instructions.
For all other questions or concerns, please follow these supportive steps below.
Step 1 - Conect With Your Child's Teacher
When to contact: Questions about classroom activities, homework, your child's academic progress, behavior in class, or daily classroom experiences.
Please allow for 24 weekday hours to receive a response.
- "Could you help me understand this week's math homework?"
- "I'd like to discuss my child's reading progress"
- "My child mentioned feeling confused about the science project requirements"
- "I'd like to schedule a conference to discuss my child's participation in class"
Upcoming Events
Step 2 - Connect with the Assistant Principal/Principal
When to contact: School-wide policies, scheduling issues, safety concerns, or if you need additional support beyond the classroom level.
How to reach out: Contact by email or phone. The assistant principal/principal may also connect you with the school counselor if that would be most helpful.
Response time: 24 weekday hours
- "I have questions about the school's homework policy"
- "I'd like to discuss my child's class placement or schedule"
- "I have a suggestion about school arrival/dismissal procedures"
- "I need help resolving a playground or lunchtime situation"
- "I'd like to discuss accommodations for my child's needs"
Step 3 - Connect with the District Administrator/Director
When to contact: District-wide programs, specialized services, transportation, nutrition services, or policies that affect multiple schools.
How to reach out: Contact the District Office and your question will be directed to the appropriate department director. Please include details about previous conversations to help us assist you better.
Response time: 24 weekday hours
- "I have questions about the district's special education services"
- "I need help with bus transportation issues"
- "I'd like to understand the district's technology policies"
- "I have suggestions about the school lunch program"
- "I need information about enrollment procedures"
Step 4 - Connect with the Assistant Superintendent
When to contact: Complex issues involving multiple departments, curriculum questions, or when you need leadership perspective on district operations.
How to reach out: Contact the relevant assistant superintendent by email or phone for their area of expertise.
Response time: 24 weekday hours
- "I have questions about the district's curriculum standards"
- "I'd like to discuss a suggestion that could benefit multiple schools"
- "I need help navigating services across different departments"
- "I have questions about district-wide educational programs"
Step 5 - Connect with the Superintendent's Office
When to contact: District leadership matters, policy suggestions, or complex situations requiring executive attention.
The superintendent values input from families and may arrange for a phone or in-person meeting. These meetings may involve relevant staff members to ensure comprehensive support.
Response time: 24 weekday hours
- "I have a suggestion for district-wide improvement"
- "I'd like to discuss a matter that affects district policy"
- "I need executive support for a complex situation"
- "I have feedback about district-wide initiatives"
Connect with the Board of Trustees
When to contact: Policy recommendations, community concerns, or when you want to share your voice in public forum.
Board Members serve the interests of the entire Konocti Unified School District and have been elected by community members like you. You may contact a Board Member directly or make a public comment at a scheduled Board Meeting.
- "I'd like to share community feedback on district priorities"
- "I have suggestions for policy improvements"
- "I want to recognize outstanding district programs or staff"
- "I'd like to address the Board during public comment"
Formal Complaint Process
If you have gone through the informal process and find yourself at the point of needing to file a formal complaint, we are here to help.
You may review all board policies and administrative regulations to determine what type of complaint process you may want to file. Please review the documents and proceed with filing the appropriate form.
Completed complaint forms should be directed to:
Student Services Department
9430B Lake Street
Lower Lake, CA 95457
(707) 994-6475
This site provides information using PDF, visit this link to download the Adobe Acrobat Reader DC software.